NStay Tenancy Policy

Terms of Agreement of Services :

Please read the term of services agreement carefully. By using this website or using services provided by this website.

You agree to be bound by all the terms and conditions of this agreement.

This term of service agreement governs your use of the premises and services offered by landlord and booked through NStay portal.

Entering into an agreement before using the premises is a mandatory provision and in no case this provision can be waived off.

Along with this agreement there are rules which the tenant must read, understand and accept before entering into this agreement. A copy of rules will also be provided to the tenant along with this agreement.

Both the rules of tenant and landlord are applicable. The tenant shall consult both NStay authorities and landlord before entering this agreement.

In case of conflict in rules of NStay and landlord, rules of NStay will be applicable.

In case of some additional house rules implanted by Landlord, both the rules of NStay as well as Landlord will be applicable. Such house rules will be provided by landlord at the time of move-in or also presented on the House description page on NStay website.

In case no house rules implanted by Landlord, rules of NStay will be applicable on the tenants of same house.

Any violation or non-compliance of this agreement or rules by the tenant, the landlord will have the right to terminate this agreement.

In case of gross violation of rules and agreement by the tenant or his guest, the security deposited by the tenant will be forfeited.

Once the agreement is finished or terminated, the tenant will have twenty four hours (24) to vacate the rented premises.

the tenant refuses to vacate the premises or there is unduly delay from the side of the tenant, the landlord will have the right to lock the premises with his own lock.

And if the tenant does not take his belonging along with him within twenty four hours (24), and a lock is put up by the landlord, lock will be opened by the landlord only after the tenant pays the fine of rupees one thousand for each day tenant’s belongings were in the property of the landlord.

Any bookings made to NStay own property from any the medium other than NStay portalwhether booked through any property dealer or any other online portal, shall be booked with the permission of the NStayAuthorities only.

Taking of permission before booking is a mandatory provision and in case of violation of this condition, NStay reserves the right to terminate the agreement or cancel such booking.

Breach of such terms mentioned hereinafter along with other rules made by NStayAuthorities will be a valid reason to terminate the agreement.

General Policy

  • A tenant must submit a copy of each of the following:
    • Photo ID Proof (PAN Card is not a valid Photo ID Proof)
    • Permanent Residence Proof
    • Official ID Card
  • A duly filled prescribed personal information form pasted with a recent passport size photograph and signed by tenant itself must be submitted at the time of renting accommodation within the NStay Premises.
  • A tenant must follow the rules & regulations of tenancy laid down by the local authorities/administrators/society and must follow the guidelines issued by them from time to time.
  • A tenant must not indulge in any illegal, immoral or socially inappropriate activities inside or outside the NStay Premises. If he or she found involved or suspected to be involved in the same, necessary action will be taken against him or her by NStay Management.
  • If the tenant or his/her guest comes to Nstay premises in an inebriated manner, Nstay authorities will have the right to refuse entry to such tenant or his/her guest
  • A tenant is strictly prohibited to organize any kind of party, event or social gathering, especially one that has loud music and disturbs other tenants, neighbors and society as a whole.
  • A tenant is prohibited from engaging in fights or any tension-causing issues with other tenants or any other person in or on the NStay Premises or in the vicinity.
  • A tenant cannot change any part of his or her room/fixtures & furnishings/premises without express written permission from the NStay Management.
  • If a tenant harms himself/herself in or around the NStay Premises, he or she will be solemnly responsible for his/her actions.
  • It is the duty of a tenant to keep the NStay Premises clean, safe and peaceful for all concerned and maintain hygiene on Nstay premises.
  • Submission of police verification report is mandatory for all the tenants staying at NStay Premises and it is the sole responsibility of the every tenant to submit the same and this submission must be done within 7 days of starting his or her stay at NStay Premises.
  • All matters of discretion & dispute are subject to Guru Gram (Haryana) Jurisdiction only.
  • In case a tenant breaks any rules mentioned herein or those which are revised periodically, NStay Management has all the rights to take an appropriate action against the tenant and no refunds will be offered by NStay Management to the respected tenant.
  • In case a tenant becomes unwell or is infected with communicable disease tenant is advised to visit the near-by hospital, and tenant will not be allowed to stay or enter Nstay property till he gets a valid fitness certificate from a doctor.
  • The landlord has the right to inspect the building/apartment/room any time during the day hours without any prior notice.

Booking Policy

  • 7 days trial period is offered to every tenant by NStay Management. So every tenant has the right to leave the premises within 7 days of his/her stay, if he or she doesn’t want to stay at NStay Premises for any reason.
  • If the tenant withdraws after completion of seven days (7) a rent of one month will be charged on the tenant.
  • He/she will get a refund of security deposited by him/her from the NStay Management afterdeducting seven (7) days the rentalong with a cancellation fee of INR 1000
  • If there is any damages done by the tenant in these seven (7) days, cost for damages will also be charged on the tenant and can be deducted from the security deposited by the tenant.
  • The notice period and lock-in period policies won’t apply and will be waived off if a tenant opts to leave within 7 days of stay at NStay Premises.

Cancellation Policy

  • If the tenant withdraws after completion of seven days (7) the security of the tenant will be forfeited. Lock-in period of three months (3) is mandatory after completion of seven (7) days.
  • If the tenant serves a notice in between the month and withdraws from the premises, the rent for remaining days will not be refunded and the security will also be forfeited if one month notice period has not been served.
  • Notice to vacate won’t apply within the lock-in period i.e. three (3) months. Hence no refunds can be claimed by any tenant, if he/she withdraws in lock-in period.
  • One month notice period is mandatory after the lock-in period and security will be forfeited if the condition of one month notice period is not honored.
  • After booking the property and later cancelling the booking before the agreement is entered between tenant and landlord. The tenant will be liable to pay a fine of 1000 rupees as cancellation charges, Which will be deducted from the booking amount

Minimum Stay and Notice Period

  • There is a lock-in period of three months for every tenant except in cases where a written exception in the form of commitment is made to a tenant by Nstay before the agreement is signed by parties to the agreement.
  • The notice to vacate the premises has to be served one month before vacating the rented premises.
  • The tenant has to serve this notice himself to the NStay authorities in person.
  • If a tenant leaves the premises without a prior notice, NStay Management reserves the right to forfeit his or her security deposit and the tenant will not initiate any refund against the money deposited by the respected tenant.
  • The one-month notice period for vacating NStay Premises is mandatory for all tenants of NStay.
  • During the lock-in period, notice to vacate is not valid and if the tenant vacates during the lock-in period his/her security will be forfeited
  • Notice to vacate is only valid after the lock-in period is over.

Security Deposit & Refund Policy

  • A tenant needs to pay one month’s rent as the security deposit that will be refunded once the tenant leaves the premises after giving expected one (1) month notice to vacate prior his/her move-out date.
  • A tenant willnot be allowed to adjust security deposit as rent of the last month of his or her stay.
  • Security deposit will only be released if:
    • A tenant gives one month notice in writing
    • All pending dues are cleared by the tenant on the last day of tenancy
  • Along with the notice to vacate, the tenant has to submit his bank details with the landlord of the property, and the security will be refunded directly into his bank account within seven days(7) post his check out date.

Monthly Rent Payment and Rent Inclusion Policy

  • The rent will begin from the day a tenant checks-into the NStay Premises.
  • Monthly rent will be calculated from 1st to the 30th of every month.
  • Monthly rent can be revised at any time without any prior notice by NStay Management. It is sole right of NStay Management.
  • A tenant can either pay the monthly rent in advance or by the due date, i.e. 5th of every month either by cash or online. In special circumstances, the NStay Management can give a 5-day grace period to a tenant on written request for paying his/her monthly dues.
  • A rent agreement will be made for a period of 11 months and charges of INR 1000 will be charged for making this rent agreement.
  • Renewal of rent agreement will be made after completion of 11 months and charges of INR 1000 will be applicable for renewal of rent agreement
  • In case of non-payment of rent or other dues, the following pattern would be applicable when charging a fine:
    • From 6th to 10th – INR 100 will be charged as penalty for each day of delay
    • From 10th to 20th – INR 200 will be charged as penalty for each day of delay
  • In case a tenant fails to pay the rent by 20th of a month, the tenant would be required to leave the premises immediately and his or her security deposit will be forfeited.
  • After failure to pay rent by 20th of month, no notice to vacate will be served and his room/apartment will be locked.
  • Mode of payment by the tenant to the landlord can be made through debit card/credit card, online banking and cash.
  • Rent paid by a tenant covers the following:
    • Monthly Charges for fixed as well as non-fixed furnishings
    • Monthly Water Charges
    • Maintenance Chargeswherever applicable
    • Complimentary food charges
    • Dish TV recharge Costs
  • Rent does not cover the following:
    • Monthly Electricity Charges
    • Late Rent PaymentPenalties
    • Food Bills other than complimentary food
    • Charges for Damage/Loss of any fixed or non-fixed assets of NStay Premises such as furniture, electrical appliances, etc

Guest Hosting Policy

  • A tenant needs to seek thecompulsory permission of NStay Management before letting his or her friends or relatives of same gender to stay overnight at NStay Premises in his or her room and also the prior recorded consent of roommates and Nstay authorities have the right to refuse overnight stay of guests.
  • A valid Govt. ID Proof or Aadhar Card has to be deposited by the guest. And the id or aadhar card will be returned only when the guest leaves the premises.
  • Guest or Visitor must have record his In-Out Entry in the House Entry Register in his/her own writing along with filling all requisite information and must signed by self.
  • Without permission from NStay Management and consent of respected roommates of a tenant, no person (either friend or relative) can enter the premises of NStay
  • A tenant is advised to host his guests at the reception or front desk area of NStay Premises till 8 PM unless until NStay Management permits and recorded consent of roommates is not obtained.
  • Guests of opposite gender are strictly prohibited in NStay Premises for any reason other than blood relativesof the tenant or if it isa Co-ed PG.
  • A tenant would be responsible to pay fine and cost of damages caused by his or her guest.
  • A tenant would also be held responsible if the guest causes any inconvenience to another tenants or NStay Management/Society.
  • Visitors are not allowed to enter in any area/floor/room of NStay Premises. Their entry is strictly prohibited and a strict action will be taken in case of non-compliance.

Transfer policy

  • Tenants can opt-in for an internal transfer to a house/room/bed in any property available on NStay portal.
  • No additional charges will be applicable.
  • The security deposited by the tenant will be transferred.
  • An upgrade to property or room or bed can also be made without any additional charges, but new rents will be applicable according to the upgraded property or room or bed tariff.

Safety, Security and Damage Policy

  • A tenant itself needs to take care of the safety of his or her valuables at all times. NStay management will not be responsible for any damage, loss or theft of precious items of a tenant.
  • A tenant must not make use of prohibited substances anywhere in the NStayPremises. Drinking alcohol or indulging or using drugs or banned substances is strictly prohibited inside the NStay Premises. If NStay Management detects the use of any banned substances or any illegal activity inside the premises, valid action will be taken against a tenant including registering of complaint with the near by police station. The assistance of law enforcement agencies will also be taken to punish the law offenders.
  • If any asset of NStay Premises is damaged, stolen or made to malfunction by a tenant, the tenant itself will need to pay the actual cost of the assetor the money will be deducted from the security deposited by the tenant.
  • As NStay Management will have a copy of a tenant’s room key for cleaning, maintenance, and emergency purposes, tenants are advised to keep their valuables locked in a safe place at all times, especially when they are not on premises. Never leave any valuables unattended as NStay Management won’t be responsibility for any loss or damage caused to tenants belongings.

Policy for Keeping Pets at NStay Premises

No pets are allowed by tenants in any property booked through NStay portal. Pets brought by tenants and their guests are strictly prohibited in premises booked through NStay portal

NStay terms of use

Please read the term of services agreement carefully. By using this website or using services provided by this website. You agree to be bound by all the terms and conditions of this agreement.

This term of service agreement governs your use of this website www.NStay.in and services offered by NStay (A Unit of Varnav Accommodation Pvt. Ltd.). The services offered by NStay are mentioned below in the agreement. NStay reserves the right to change or revise terms and conditions of this website at anytime by posting any changes or revised agreement on this website www.NStay.in. The changed or revised agreement will be effective immediately after it is posted on this website. Your use of this website following the posting of any changes in the agreement will constitute your acceptance of any such changes or revisions. NStay encourages you to review this agreement whenever you visit the website to make sure that you understand the terms and conditions governing the use of website. If you do not agree to this agreement (including any reference policies or guidelines) please immediately terminate your use of the website.

Terms

These terms and conditions mentioned in this agreement shall continue to form a valid and binding contract between parties, and shall continue to be in full force and effect until the user continue to access and use the site or uses or continues the use of services offered by NStay.

Services

NStay provides a number of internet based services through its platform and shall include

  1. Posting user profile or listing for the purpose of rent/lease of property and related services.
  2. Booking and or reservation of properties, by way of example and not as a limitation-
    • Rental accommodation
    • Paying guest accommodation
    • Guest house reservations
    • Rental apartments and individual house properties
    • Banquet halls
    • Conference rooms and eve
    • Marriage palaces/party halls and lawns
  3. . Post advertisement on the website (website name)
  4. 4. Send advertisement and promotional messages through email, text messages and phone calls

The services can be purchased through various methods of payments offered. The purchase of services shall be additionally governed by specific policy like subscription fee, payment and refund policy, cancellation policy etc.

Eligibility

You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the NStay platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. NStay reserves the right to terminate User’s access and refuse to provide User with access to the NStay Platform if NStaydiscovers that User is under the age of 18 years.

User conduct-

  • To provide accurate, complete and correct registration data on initial application for the Services.
  • The User agrees that any data entered on the Site will be subject to mandatory verification process by NStay.
  • Any and all licenses, permits, consents, approvals and intellectual property or other rights as may be required for using the Service shall be obtained by the User at his own cost.
  • The User will ensure compliance with all notices or instructions given by NStay from time to time to enable the use of the Service.
  • The User understands and agrees that the User is responsible for all applicable taxes and for all costs that are incurred in using the Site service(s).
  • The User shall be solely responsible for all information retrieved, stored and transmitted by him.
  • The User shall keep confidential and not disclose to any person the User's password and user identification and all activities and transmission performed by the User through his user identification.
  • The User shall be responsible for all the activities that occur his/its display name and password.
  • The User agrees to immediately notify NStayof any unauthorized use / breach of his/its password or account and ensure to exit from the account at the end of each session.
  • The User shall immediately notify the NStay of any un-authorized use of the User's account or any other breach of security known to the User.
  • The User shall promptly make the payment to the NStay towards the Subscription Fees as and when it becomes payable.
  • The User shall be responsible for the set-up or configuration of his equipment for access to the Services.
  • The User agrees that any data entered into herein can and shall be saved, used and commercially exploited by NStay as deemed fit by them.
  • The User shall give out to the NStaya non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable right (through multiple tiers) to exercise all copyright and publicity rights, in any existing or future media, known or unknown, over the material or User Data displayed in your listings. For the purpose of this Agreement, "User Data" shall mean all information (if any) submitted by the User on NStaywith the exception of trading data, credit card numbers, checking account numbers, etc. "Individually Identifiable User Data" shall mean that subset of "User Data" which can be reasonably used to identify a specific individual such as their name, address, phone number, etc. The User Data shall be deemed to be the property of NStay. The User shall take all reasonable efforts to ensure that it is accurate and complete and not misleading in any.
  • The User will indemnify NStay for any action or claim committed/made by any third party resulting from any information posted on the Site by the User or/and anybody else on his behalf and account.
  • The User is solely responsible for any data entered on the Site. The User who has entered the data is fully responsible for any wrong data entered and shall be liable for any and all action(s) taken by third party (whether civil/criminal) and NStay will not be held liable whether criminal/civil or monetarily. NStayhowever shall endeavor to use the best industry practice, of weeding out all wrong data/ false data entered by the User and undertakes to withdraw all such data within reasonable time after verifying the complaint.
  • User of the website agrees to indemnify and keep NStay indemnified from any wrong/false data entered into and hereby warrants and covenants that all data entered into the website is true and correct and belongs exclusively to him/it and not to any other third party.

Prohibited Actions

  • User is restrained from allowing any person other than the authorized person(s) named in the application form to use the Service.
  • The User undertakes not to resell or assign his/its rights or obligations under these Terms & Conditions. User also agrees not to make any unauthorized commercial use of the Service.
  • The User shall use the Service only for the purpose for which it is subscribed.
  • The User shall comply with all applicable laws (and shall not contravene any applicable law) of India relating to the Services, including any regulation made pursuant thereto.
  • The User shall not print, download, duplicate or otherwise copy, delete, vary or amend or use any data or personal information posted by any User on Site except such data and information which is posted by the particular User himself/itself.
  • The User shall not use the Service for any unlawful and fraudulent purpose including without limitation criminal purposes.
  • The Service shall not be used to send or receive any message, which is offensive on moral, religious, racial or political grounds or of abusive, indecent, obscene, defamatory or menacing nature.
  • The User is prohibited from postings any information or content on Site, which directly or indirectly cause any threat or/and harassment or/and annoyance or/and anxiety or/and any other inconvenience of whatsoever nature.
  • The User shall not infringe intellectual property rights of any person/party and/or retain information in any computer system or otherwise with an intention to do so.
  • The User agrees not to make use of anyone else's information other than as necessary to complete any transactions in which User is involved.
  • The User shall not violate, or attempt to violate the security of the Site and/or any web sites linked to NStay or gain un-authorized access any information regarded as private by other User(s) or persons, including but without limitation to accessing data and information not intended for them or logging onto a server or account which the User is not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication.
  • The User shall be prohibited to introduce, post or transmit any information or software, which contains a virus, worm or other harmful component into the internet or Site network system.
  • In the event that the User breaches any of the above mentioned covenants, NStay shall have the right to delete any material relating to the violations. NStay reserves the unilateral right to suspend or/and deactivate the User's access to the Site Service and/or any other related facility in case of violation of terms of use. In addition to the right to indemnity available to the NStay, NStay shall have the right to recourse to any legal remedy against the User to recover the loss suffered by the NStay and the harm caused to the reputation of the NStay, due to such violation by the User.
  • The Users shall avail Services on NStayor any other related site for lawful purposes alone. Transmission or/and distribution or/and storage of material or/and conduct in violation of any applicable local or/and state or/and Central or/and foreign law or/and regulation is prohibited. This includes without limitation any unauthorized use of material protected by patent or/and copyright or/and trademark or/and other intellectual property right, material that is obscene or/and defamatory or/and libelous or/and constitutes an illegal threat, or/and violates rights of privacy or publicity, or/and violates export control laws. The User may use the information on our site only to the extent necessary to facilitate the related transactions.
  • NStay strongly opposes SPAM, which floods the Internet with unwanted and unsolicited email and deteriorates the performance and availability of the NStaysite. All forms of SPAM, or any other activities that have the effect of facilitating SPAM, are strictly prohibited.
  • NStayalso prohibits the use of another internet service to send or post SPAM to drive visitors to your site hosted on or through NStay site, whether or not the messages were originated by you, under your direction, or by or under the direction of a related or unrelated third party.
  • You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not otherwise made available through the Platform. We reserve our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
  • You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any services, including, but not limited to, services related to that being displayed on the Site or related to us.
  • The Content posted does not necessarily reflect NStay views. In no event shall NStayassume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Site. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
  • You agree that You shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that-

    Belongs to another person and to which you do not have any right to and is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner.

    Harms minors in any manner. Infringes any patent, trademark, copyright or intellectual property right. Violates any law for time being in force.Contains software viruses or any computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource

    Any Content and/ or comment/information uploaded by User/You on the Site which is non-compliant with The Information Technology Act, 2000, Rules and regulations, guidelines made thereunder, user agreement and privacy policy, as amended/re-enacted from time to time, for access or usage of NStayServices/Site/computer resource, NStay has the right to immediately terminate the access or usage rights of the User to the said Services and Site and remove/disable all information including the non-compliant information. Furthermore, NStayshall have the right to take recourse to such remedies as would be available to the NStayunder the applicable laws.

Intellectual Property Rights

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Site's trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Site and other distinctive brand features of the Site are the property of the NStay. Furthermore, with respect to the Site created by the NStay, NStay shall be the exclusive owner of all the designs, graphics and the like, related to the Site.

Disclaimer of warranties

Your use of this website and services used from this website is at your sole risk. The website and services are offered on an “AS IS” and “AS AVAILABLE” basis. NStay expressly diclaims all warranties of any kind whether express or implied, including but not limited to, services provided by the third part even though booking/ reservation is done through NStay website. NStay shall not be held liable for any damages whether criminal/civil or monetarily for services provided by third party. NStay is only a internet based platform connecting user’s to service provider.

Without limiting the generality of the foregoing, NStay makes no warranty that the information provided on this website is accurate, reliable, complete or timely. That the links to third-party websites are to information that is accurate, complete, reliable or timely.

No advice or information, whether oral or written, obtained by you from this website will create any liability whether criminal/civil or monetary.

LIMITATION OF LIABILITY

User agrees that neither NStay portal nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages. User further agrees that NStay shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct and/or indirect and/or incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that NStay shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. NStay will not be responsible any deficiency in service provided by third party which the user/subscriber has booked or reserved from NStay portal. NStay will not be liable whether criminal/civil or monetarily for any deficiency in service.

User hereby undertakes that in such situation/s, the User shall not claim any right/damages/ relief, etc. against NStay for "Deficiency of service" under The Consumer Protection Act or any other Act/Rules, etc.

NStay shall not be liable for any and all costs, charges, expenses, etc. incurred in relation to the downloading fees by third party, airtime, ISP connection costs, etc., of which are to be borne by the user personally.

Indemnification

The User unilaterally agree to indemnify and hold harmless, without objection, NStay, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of NStay website or their breach of the terms of this Agreement. Indemnification shall be provided for any claim which shall arise and shall be limited to payment by the e indemnifying party ("User") of all damages and costs finally awarded for such claim, or settlement costs approved in writing by the Indemnitor (NStay).

Governing law (jurisdiction)

This Website originates from the city of Guru gram (Gurgaon). This Agreement will be governed by the laws of the State of Haryana without regard to its conflict of law principles to the contrary. Youwill not commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Haryana. By using this Website or using its services, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Notice

All notices shall be in English and in writing and (a) if sent to the User to the address identified on the Application Form and (b) if sent to NStay to such address as provided in writing for such notice purposes; provided, however, that all invoices and payments shall be sent to the attention of NStay Finance department, all legal notices shall be sent to the attention of the NStay Legal Department, and all other correspondence shall be sent to the attention of the account manager specified by the NStay. Notice shall be deemed given upon receipt when delivered personally and upon received acknowledgment / written verification of receipt from overnight courier and finally upon verification of receipt of registered or certified mail.

Grievance Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated email

Waiver of Class Action Rights

By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claim arising out of, relating to, or connection with this agreement must be asserted individually.

Termination

NStay reserves the right to terminate your access to the website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this agreement. Following termination, you will not be permitted to use the website and NStay may, in its sole discretion and without advance notice to you, cancel any outstanding order for products. If your access to the website is terminated NStay reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the website. This agreement will survive indefinitely unless and until NStay chooses, in its sole discretion and without advance to you, to terminate it.

Severability

Cessation of Operation.

NStaymay at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Force Majeure.

NStaywill not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or any change in policies, laws and rules of the government.

Entire Agreement.

This Agreement comprises the entire agreement between you and NStayand supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver.

The failure of NStayto exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Cookie policy

At NStay, we respect your concerns about privacy and value the relationship that we have with you.

Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use at NStay allow our website to work and help us to understand what information and advertising is most useful to visitors.

Please take a moment to familiarize yourself with our cookie practices and let us know if you have any questions by sending us an e-mail or submitting a request through the “Contact Us” form on our websites.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then read about these first.

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identifies your browser or device. We may use technologies like cookies, pixels and local storage to deliver, secure, and understand products, services, and ads.

What are cookies used for?

Cookies and other technologies allow a site or services to know if your computer or device has visited it before. These technologies can then be used to deliver products, services, and ads, help us understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your experience in using our services. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

Why does NStay use cookies?

We use cookies, pixels, local storage, and similar technologies to show you relevant content, improve your experience, and help protect NStay and our users. We may use these technologies to deliver the service, provide you with a service that is easy to use, enables you to move around the Service and use its features, such as accessing secure areas, and store information so that NStay responds faster. We may use these technologies to collect information about how you use the Service, for example which pages you go to most often and if you get error messages from certain pages. Wemay use these technologies to allow us toremember choices you make (such as your user name, language or the region you're in) and tailor the Service to provide enhanced features and content for you. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customize. NStay or our advertising partners may use these technologies to deliver advertising that is relevant to your interests. These technologies can remember that your device has visited a site or service, and may also be able to track your device's browsing activity on other sites or services other than NStay. This information may be shared with organizations outside NStay, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign. *We may use these technologies to understand, improve, and research products and services.

Subscription Fees

  • The applicable rate of the Subscription Fees for the Service provided shall be such as mentioned in the "My Subscriptions" page or as may be prescribed by the NStay from time to time.
  • Liability for the Subscription Fees shall accrue from the Date of Commencement.
  • All individual Users who access or make posting of information on the Site for the purpose of renting property shall be exempted from the application of this clause.

Payment & Refund clause

  • Payment for the services offered shall be on 100% advance basis.
  • Customer agrees that the refund process would take at least 21 days after the complete documentation has been received by the Finance team for processing such refund.
  • Where Subscription Fees accrues it shall be payable at or within such time as stated in the invoice(s) issued by the NStay to the User.
  • The Subscription Fees shall be paid by the User on demand. In case the user disputes the same for any reason whatsoever, he shall make the payment towards the Subscription Fees accrued subject to the decision of the NStay on the dispute. In the event of NStay's deciding the dispute in the User's favour, the NStay shall refund to the User any excess amount paid by the User free of interest.
  • Any delay in the payment by the User of any sums due under this Agreement, the NStay shall have the right to charge interest on the outstanding amount from the date the payment became due until the date of final payment by the User.

Charge Back Policy.

  • Payment for service once subscribed to by the subscriber, is not refundable and any amount paid shall stand appropriated.
  • Refund if any will be at the sole discretion of the NStay only.
  • User acknowledges and agrees that the NStay at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount paid by a subscriber/user, against any amount(s) payable by user to the NStay under any other agreement or commercial relationship towards other products/services.
  • The NStay offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Subscribers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions

Cancellation

  • NStay shall reserve the exclusive right to cancel any content whatsoever from being published or reflected on its website or in any other mode. The cancellation charges payable to the User shall be at the applicable rates laid down in the cancellation and refund policy

Privacy Policy

Protecting your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential. We do everything we reasonably can to protect your rights of privacy on systems and websites controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services.

We will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use our Services in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

Guest House Policy

General Policy

  • The primary guest must be at least 18 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
  • PAN card is not accepted as a valid ID card.
  • Stay of 1 child up to 4 years of age is complementary without the use of extra mattress. Breakfast charges will be applicable for the child.
  • Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12PM local time and the standard check-out time is 12PM local time. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
  • Extra mattress will be provided for triple occupancy bookings and will be charged accordingly
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel/guest house reserves the right, to take action against the guest.
  • Certain destinations may have different policies for specific times during the year.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Certain policies are booking specific and are informed to the customer while making the booking.
  • We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options
  • As we continue to strive to improve our services, NSTAY may reach out to guests to get a feedback of their experience through calls or messages

Booking Extension Policy

  • Extension of stay would be provided on current room rates, subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

  • After booking the room and before check-in time (when more than 4 hours is left for check-in) if a customer wishes to cancel the booking, a charge of 250 rupees or 10% of one night charges, whichever is higherwill be levied on the customer. Full amount of booking will be charged on the customer if the customer cancels the booking when less than 4 hours is left for the check-in time.
  • Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website before making a booking
  • In case on the date of check-in, you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
  • In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.
  • For bookings of 3 or more rooms , You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms and In case on the date of check-inyou do not show up at the hotel, no refund is applicable on the booking.
  • In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

  • You can cancel your booking using our website. You can also call us on (number to be provided) to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. NSTAY reserves the right to debit from NSTAY Money account, in case of cancellation amount being higher than money already paid by customer.

Payment Policy

  • For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount. Hotel Policy
  • Hotels in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
  • In some hotels, due to local conditions, unmarried/unrelated couples may not be allowed to check-in. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in.
  • Hotels may deny check-in to guests providing ID proof of the same city as the hotel itself.
  • Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.

Cancellation Policy

Cancellation Policy for PG

  • If the tenant withdraws after completion of seven days (7) the security of the tenant will be forfeited. Lock-in period of three months (3) is mandatory after completion of seven (7) days.
  • If the tenant serves a notice in between the month and withdraws from the premises, the rent for remaining days will not be refunded and the security will also be forfeited if one month notice period has not been served.
  • Notice to vacate won’t apply within the lock-in period i.e. three (3) months. Hence no refunds can be claimed by any tenant, if he/she withdraws in lock-in period.
  • One month notice period is mandatory after the lock-in period and security will be forfeited if the condition of one month notice period is not honored.
  • After booking the property and later cancelling the booking before the agreement is entered between tenant and landlord. The tenant will be liable to pay a fine of 1000 rupees as cancellation charges, Which will be deducted from the booking amount.

Cancellation Policy for Guest House

  • After booking the room and before check-in time (when more than 4 hours is left for check-in) if a customer wishes to cancel the booking, a charge of 250 rupees or 10% of one night charges, whichever is higherwill be levied on the customer. Full amount of booking will be charged on the customer if the customer cancels the booking when less than 4 hours is left for the check-in time.
  • Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website before making a booking
  • In case on the date of check-in, you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
  • In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.
  • For bookings of 3 or more rooms , You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms and In case on the date of check-inyou do not show up at the hotel, no refund is applicable on the booking.
  • In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

Refund Policy

Refund Policy for PG

  • A tenant needs to pay one month’s rent as the security deposit that will be refunded once the tenant leaves the premises after giving expected one (1) month notice to vacate prior his/her move-out date.
  • A tenant willnot be allowed to adjust security deposit as rent of the last month of his or her stay.
  • Security deposit will only be released if:
    • A tenant gives one month notice in writing
    • All pending dues are cleared by the tenant on the last day of tenancy

Refund Policy for Guest House.

  • Payment for service once subscribed to by the subscriber, is not refundable and any amount paid shall stand appropriated.
  • Refund if any will be at the sole discretion of the NStay only.
  • User acknowledges and agrees that the NStay at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount paid by a subscriber/user, against any amount(s) payable by user to the NStay under any other agreement or commercial relationship towards other products/services.
  • The NStay offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Subscribers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions