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Cluster Manager

Location:Gurgaon

full-time

Responsibilities

    • Handling operations of Cluster Properties
    • Timely Resoltion for Guest Requests & Complaints
    • Inventory & Occupancy Management
    • 100 % implementation of SOPs.
    • Managing and coordinates all the different departments in an establishment in the hospitality or hotel sector.
    • Define the commercial and management strategy of the establishment in line with profit targets, the quality charter and hygiene and safety norms. 
    • Organize and coordinate people and operations and Supervise and oversee staff members.
    • Prepare and deliver sales targets.
    • Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation.
    • Ensure adherence to relevant legal, health and safety regulations and guidelines.
    • Cluster manager have to handle all the work that goes on in the concerned departments.

Required Skills

    • Graduate. Degree in Hospitality Management preferred.
    •  At least 2 years of experience with minimum 1 years of experience in managing one or more property and a team of 20
    • Proven leadership skills to create strong internal/external relationships, while being a global team player
    • Excellent operations/execution skills.
    • Knowledge of the best practices and procedures for customer service, hospitality management, hotel operations
    • Excellent organisational, time management, and planning skills
    • Provide guidance and assigns the tasks &responsibilities to team members according to skills and availability
    • Good communicator: written, in person and on the phone
    • Hands on experience with MS Office and relevant software, Excellent communication, leadership, relationship building and interpersonal skills
    • Good Knowledge of CRM/PMS Softwares

    Benefits  :

    • Salary : Upto 20k with food & accommodation

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